RT @thekenyeung: Three Facebook moderators break their NDAs to expose a company in crisis — @caseynewton follows up on his earlier Facebook expose with this damning report on how the company is treating the people tasked with making the social network "safer".
https://t.co/l5q9dPIRkv via @Verge
In such a system, offices can still look beautiful. They can have colorful murals and serene meditation rooms. They can offer ping pong tables and indoor putting greens and miniature basketball hoops emblazoned with the slogan: “You matter.” But the moderators who work in these offices are not children, and they know when they are being condescended to. They see the company roll an oversized Connect 4 game into the office, as it did in Tampa this spring, and they wonder: When is this place going to get a defibrillator?
This article strikes me as one of those things where maybe it's bad, maybe they're just REALLY hamming it up for the drama for the reader and the clicks. It sounds like a shitty job, but lots of jobs can be made to sound horrible if you focus on/exaggerate the negatives. Not saying that's what's going on, but given how for-profit media behaves, it's also quite likely the case.
I'm not sure how people wouldn't expect something like this to exist. You want policing you'll need police, and given how many users/how much content there is on something as large as Facebook, you'll need a lot of them working long hours. But unlike police, you don't really need much in the way of training, you really are just a body in a seat that needs to filter out terrible content.
Don't get me wrong, bedbugs and ignoring someone's death are pretty shitty (although I do still wonder if that's true or if that's just sensationalism), but given how upset people are because of essential oils or "fake news", bouncing around on Facebook, how upset do you think people would be if they got exposed to some videos of iguana bashing? Do you think they'd really say, "Oh well, I'm sure those Facebook guys are trying their best." and consider what had been filtered out already? No. They wouldn't consider what had been stopped, they'd only be upset at what had gotten through.
I don't know, maybe I'm just jaded. A combination of people I've met that think everything about their job is awful, basically because they have to work, and a litany of "news" articles that turn out to be greatly exaggerated or simply fabricated in some way, have left me with the impression that this job might be a shitty job, but probably nowhere as horrible as the article would have you believe.
I have had some shiiiiiiiitty jobs. But I never had to work in a hellhole like that. Goddamn. 😞 They didn't even have a defibrillator to save a man's life, but they had a giant connect-four game. Just... ugh
A few, though I suppose those were exceptions now that I think about it. But still... It was really the author's juxtaposition to the boasting about a giant connect-four game to the lack of equipment meant for the actual safety and health of the employees that I was tripping over.
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So I run a small news rating site where journalists and ordinary people can review how good articles are. Because we're still small I don't usually see a lot of cross-over with articles I see on Reddit, but this article happens to have already been rated a few times on my site.
The reception from other journalists seems to have been very good. Often when you see a concentration of journalists on Twitter praising an article they are somehow affiliated with the news outlet. However this article has many journalists from different outlets praising it. Which personally makes sense to me because it's very well written, with excellent visuals.
There's only one user review, but it's also positive. I'm not sure how much this reflects people genuinely liking the article, or people's disgust with Facebook but either way people seem to agree it's worth the time to read it (Which is good, because it is long). If you're interested the link to the rating page is here.
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Wait, didn't Jordan Peterson claim that no "smart" capitalist would ever abuse their workers during his debate with Zizek? Is it possible that the "world's greatest intellectual" could be wrong? Unthinkable! /s